Ecosystem Support Form

Official HyperAppliance support request channel.

HyperAI Box owners, please complete ALL fields of the form.

Your Name *

Your Email *

Subject (short) *

Individual or Business? *

Individual

Business

Requesting support for more than one HyperAI Box? If Yes, please fill out the form for one box, we'll contact you for the others. *

Yes

Describe the issue you are having including any actions you've already taken to resolve. *

HyperAI Box Model

(can be found on the bottom of the unit, highlighted here in pink)

Box Model *

SEED ID (found on the bottom of unit) *

Software Version

(found on the LCD under System Information). PS: Anything below v1.13 will require an update to activate remote assistance)

Software version

Enter N/A if you are unable to retrieve

Remote Assistance

Is remote access activated? (Please check Settings, then remote access)

Remote assitance activated? *

Yes

Do you own another box or computer on the same network? *

Yes

Do you have an HDMI monitor and USB keyboard you can connect to the HyperAI Box if necessary? *

Yes

In the event a replacement is necessary, what is Country of Residence *

Submit

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